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INDEPENDA, INC. PRIVACY POLICY

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS WEBSITE OR OUR SERVICES. Independa, Inc. is committed to protecting the privacy and security of our visitors, subscribers and users who access our Website or Services). This Privacy Policy sets forth how collect and use personal information. By using the Website and Services, you acknowledge that you have read and accepted our privacy practices set forth below.

If you do not accept our privacy practices, then you should not continue to use either the Website or the Services. This Privacy Policy is incorporated by reference into and forms part of our Terms of Service.

1. CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION

We have implemented commercially reasonable security measures and follow generally accepted industry standards to protect personally identifiable information sent to our Website or provided to our Services, both during transmission and afterwards. It is your responsibility to ensure that you do not disclose your password to anyone.

However, despite our efforts to maintain the confidentiality and security of your account, no method of transmission over the Internet and no method of electronic storage is completely secure. Although we make every effort to protect your personal information, we cannot guarantee its absolute security.

2. PERSONAL INFORMATION WE WILL COLLECT

We may collect the following personal information through our Website and Services:

• Name
• Mailing address
• Email address
• Phone (or mobile) number
• Date or birth or age
• Credit/debit card number
• Purchase/return/exchange information
• Your mobile device information (e.g. device model, operating system version, device date and time, unique device identifiers, mobile network information)
• Your television information (e.g. device model, device date and time, unique device identifiers, mobile network information)
• How you use our Website and mobile applications
• Geo-location
• IP address
• Health Information
• Names of social contacts
• Personal calendar information
• Life history information
• Language preferences

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

3. HOW WE COLLECT THE INFORMATION

We collect the information by the following methods:

You Provide It to Us

We collect information when you provide it to us by telephone, on our Website, or through our Services.

Automated Information Collection

We may connect information collected automatically with information we already have about you in order to identify you.

Geolocation Information

Your device may share location information (when you enable location services).

4. HOW YOUR INFORMATION IS USED

Information we collect is used for a variety of purposes, including but not limited to processing transactions, mailing hardware to you, providing services to you, providing technical support services to you, identifying fraud, and improving our services.

We also use your information to:

• Fulfill and manage purchases, orders, payments, and returns/exchanges
• Maintain a commercial relationship with you and promote our Services
• Provide interactive features of the Website or Services
• Perform and manage our Services
• Perform reporting and analysis
• Identify your needs and preferences
• Meet legal and regulatory requirements
• Administer, maintain, manage, and improve our business operations
• Link devices to enable the content and data on one decide to result in a relevant experience on another device
• Monitor user experience information
• Prevent fraud and other harm
• As otherwise required by law

5. YOUR CHOICES

Geolocation Data

You may prevent your devices from sharing your location data by adjusting the permissions on that device or within the relevant application.

Uninstall Our Application

You can stop all further collection of information by our application by uninstalling the application from your mobile device or other hardware.

Cookies & Tracking

The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of some o our features.

Do Not Track

Some browsers have a “do not track” feature that let you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals.

6. SHARING OF PERSONAL INFORMATION WITH THIRD PARTIES

We do not share personal information with third parties, except to provide Services, which you request, when we have your permission, or under the following circumstances:

• Credit card processing
• Processing of orders, returns and exchanges
• The data is de-identified, in order to improve the quality of the Website or the Services
• Maintain the services
• If required by law if we believe that the disclosure is required or necessary to protect our rights and/or comply with a judicial processing or legal process
• Change of control
• Our legal, financial, or other professional advisors require the information to advise us
• You have provided your consent as required by law

Except as provided above, we will not share any of your information to any third party without permission. We do not sell your information to third parties.

7. SHARING PERSONAL INFORMATION WITH LAW ENFORCEMENT

Please be advised that we are required to share personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

8. RETENTION PERIOD

We will retain your personal information for as long as we are providing Services to you and up to ninety (90) days thereafter, unless we are otherwise required to retain your personal information for longer, in which case we will retain your personal information for only as long as we are required by applicable law. We may retain personal information in de-identified form thereafter solely for our business purposes.

9. CHILDREN

We are committed to protecting the privacy of children. In furtherance of this commitment, we restrict the use of our Website and Services to persons eighteen (18) years of age or older. We do not knowingly or intentionally collect personal information from children under the age of thirteen (13). We do not sell the information of minors under the age of eighteen (18).

10. YOUR RIGHTS WITH RESPECT TO YOUR PERSONAL INFORMATION

You have the following rights with respect to your personal information:

• Right to request that we disclose personal information or categories of personal information that we collect, use disclose, and sell

• Right to request that we delete personal information we have collected from you

• Right to request we opt you out of the sale of your personal information

• Right to non-discrimination

We will not discriminate against you because you exercise your rights.

11. PROCESS USED TO VERIFY A DELETION REQUEST

If you make a deletion request, you will be required to submit three pieces of information including but not limited to your name, address, and home number. We will use this information to search our systems and determine if we have information about you. If we are able to locate information about you, we will fulfill your request. If we are not able to match all three pieces of information you submit, we may provide you will a report that includes the categories of information we collect, use, disclose and sell.

12. HOW TO SUBMIT A VERIFIABLE REQUEST

You can submit a request using the methods listed below:

• Deletion Requests: Contact Independa at 800.815.7829 or Email: compliance@independa.com

• Do Not Sell My Information Requests: Email: compliance@independa.com

13. CALIFORNIA SHINE THE LIGHT

If you are a California resident and have a relationship with us, you have the right to request information from us regarding the manner in which we share certain categories of your personal information with third parties for their own direct marketing uses. California law provides that you have the right to submit a request to us at our email address in order to receive information on the categories of customer information that we shared and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year. To obtain this information, please submit your request to Independa, Inc., Attn: California Shine the Light Inquiry, 3525 Del Mar Heights Rd., Suite 800, San Diego, CA 92130. Please allow 30 days for a response. Please be aware that not all information sharing is covered by the “Shine the Light” requirements and only information on covered sharing will be included in our response.

14. CALIFORNIA MINOR REQUEST

If you are a California resident under 18 years old, you can request that we remove content or information that you have posted to our Website or other Services. Note that fulfilment of the request may not ensure complete or comprehensive removal. To request remove of content or information, please contact us at 800.815.7829.

15. NEVADA RESIDENTS

Nevada law gives Nevada consumers the right to request that a company not sell their personal information for monetary consideration to certain other parties. The right applies even if their personal information is not currently being sold. If you are a Nevada consumer and wish to exercise this right, please submit your request via Email: compliance@independa.com.

16. ALTERNATIVE FORMAT REQUESTS

If you have a physical disability you have the right to request this privacy policy in an alternative format. To make a request for an alternative format, please submit your request at Email: compliance@independa.com or call us at 800.815.7829 Ext 3.

17. CHANGES AND UPDATES TO THIS PRIVACY POLICY

We may amend this Privacy Policy at any time at our sole discretion and without prior notice. If we make any material amendments, we will advise you about those changes by notifying you in a prominent place on our Website. You should check back with us from time to time in order to confirm that there have been no significant changes.

Please note that the use of information that we gather is subject to the Privacy Policy then in effect at the time of use.

18. DATA TRANSFER, STORAGE & PROCESSING

If you are accessing our Website or Services from the European Union, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from United States laws, please be advised that your personal information will be transferred to, stored, and processed in the United States.

19. CONTACT US

If you have any questions or concerns over this Privacy Policy or if you need further information regarding the access to your personal information, or how your personal information is used, you may contact us as listed below:

Attn.: Privacy Officer
Independa, Inc.
3525 Del Mar Heights Rd., Suite 800
San Diego, CA 92130

20. EFFECTIVE DATE

This Privacy Policy was last modified on August 10, 2020.

To print out a copy of this Privacy Policy, please print using your browser window.



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  • Our guests use the video chat and photo and message sharing features of Independa to stay connected with their families. In fact this week we admitted a guest who has a daughter in Georgia and another in Italy. I spoke with the daughter about how to share photos and messages and to make video calls from her Independa device, and later went to see the guest about how it was going. She said to me “Kelly this video chat is so cool! I don’t care how long I have to be in here now because I can see my daughters!” It’s just amazing to see one of our guests be able to connect with a loved one all the way from Italy!

    Kelly Miles, Director of Rec Therapy
  • You don’t need to keep calling me now to remind me, my TV just told me to take my medication!

    93 Year Old Independa User
  • I love that Dad can get digital photos now. He didn’t want a Facebook account so the only time he would see any photos was when we came over to visit and we’d show him on our iPhone. Now he gets them himself on the TV all the time, and when people come to visit him he proudly shows them his photo album on the TV.

    USA Properties
  • I’ve been using video chat and it has opened up my world – my family who live close by still visit once a week, but now I get to see them every day. I also get to see the rest of the family who live interstate and can’t come to visit. I also video chat with old friends who I haven’t seen for years. It has made such a big difference to my life, I don’t feel isolated anymore. I highly recommend this to other people; it really does change your life.

    USA Properties
  • I live in California, my 80 year-old dad lives in Texas and my 21 year-old daughter lives in Colorado. My daughter spends all her time on social media using her smart phone, whereas my dad spends all his time watching TV, he doesn’t understand social media and doesn’t have a smart phone. Independa is great because not only does it bring us closer despite the geographical distance between us, it bridges the gap between the generations because it uses the technology they are most comfortable with.

    USA Properties
  • We use the video chat feature in the resident’s TV to get the entire circle of care together at once; we will have the nurse and the physical therapist in the room with the resident, and we will then video call their family. That way everyone who is involved in their care gets the same message at the same time and can ask questions while we are present so there is no confusion. One time when we were working with a deaf resident, we were able to arrange for her daughter to sign via video chat and translate what we were saying and the questions her mother had; it made such a huge difference.

    Wellbridge at Brighton
  • My dad was on the Honor Flight to DC today. An amazing trip for a veteran. I was able to meet him at the Korean War Memorial. He is a Korean War veteran. I was able to send pictures of the entire experience to my mom at home throughout the day. Mom was thrilled, and when my dad gets home he has all the pictures from his trip on his TV and can even play a slideshow. Amazing!!! Thank you!

    Kendal At Home
  • Video chat on the TV is great! I was using FaceTime on my iPad to see the grandkids and I thought that was the greatest thing, but seeing them all on the big TV is truly incredible, it’s like they are in the room with me. I love it!

    USA Properties
  • When Lillian broke her hip a week before her Grandson’s wedding, she and the family were broken hearted because they thought she would have to miss this very special day. Thankfully, she had chosen Wellbridge of Brighton for her short-term rehab. “I’m going to my Grandson’s wedding” she proudly told the staff as she received the video call through her TV and was instantly ‘seated’ in the front row for the ceremony!

    Wellbridge of Brighton
  • I travel a lot for work. I used to worry myself sick about not being able to be there if Mom needed me. She says the smartphone I got her is too small, too complicated, and hard to see, but she loves using Independa. Now she can see all her shows and we can video chat so I can make sure she’s taking her medicine. It’s such a relief to check in anytime and know she’s OK.

    Laura P.