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Last revised on: April 23, 2015

This Privacy Policy (“Policy”) describes how your personal information is collected, used, and disclosed by Independa, Inc. and its related companies (“Independa” or “We” or “Us”). This Policy applies to the Independa website available at www.Independa.com (the “Site”). This Policy does not apply to websites or services, including Independa’s software-as-a-service offering, that post different statements.

WHAT WE COLLECT

Information You Give Us.

We collect any personal information you provide to us. For example, if you contact us through the form or contact information posted on our site, we will collect your email address along with any other information you provide to respond to your query. Some Consumer purchases made through our website require that we collect a network name and its password so that we may configure your system before shipping it to you. This type of information is always protected using encryption technology to assure your privacy. Purchases requiring credit card information are handled on a completely seperate website (not operated by Independa) which fully complies to all PCI requirements for secure transactions.

Information Automatically Collected.

We automatically collect information about you and your computer when you visit our Site. For example, we may log ‎your computer or device operating system type,‎ IP address, browser type,‎ browser language,‎ the website you visited before browsing to our Site,‎ pages you viewed,‎ access times, and information about your use of and actions on our Site.

  1.  We may automatically collect information using “cookies.” Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us make our Site and your experience better. We use cookies to see which parts and features of our Site are popular and to count visits to our Site.

Web Beacons. We may log information using digital images called “web beacons” (also called “pixel tags”) on our Site or in our emails. We use web beacons to manage cookies, count visits, and to learn what marketing works and what does not. We also use web beacons to tell if you open or act on our emails.

  1.  We use analytics services, such as Google Analytics and Mixpanel, to help analyze how users use the Site. These analytics uses cookies and web beacons to collect and store information such as how often users visit the Site, what pages they visit, what features they use, and what other sites they used prior to coming to the Site. We use the information we get from analytics services to improve our Site. For more information about Google Analytics and Mixpanel, click here and here.
  2.  We may include widgets from third parties on some pages of the Site that allow interaction or information sharing by users. Some of these widgets provide specific services or content from a third party, such as a Facebook “Like” button. Your interaction with these widgets allows the third party to collect some information about you through cookies they placed on your device when you registered for their application or service. In some cases, the third party may recognize you through web beacons on our site or its cookies even when you do not interact with their application. Please visit the third-parties’ respective privacy policies to better understand their data collection practices.

USE OF PERSONAL INFORMATION

We use personal information collected through our Site, or disclosed by you on our Site, for the purposes described in this Policy. For example, we may use your information to:

SHARING OF PERSONAL INFORMATION

We do not share your personal information other than as follows:

We may create, use, and disclose de-identified and aggregated data for any purpose.

INFORMATION CHOICES AND CHANGES

You may “opt-out” of receiving our promotional emails by following the instructions in those emails. If you opt out, we may still send you non-marketing emails. Non-marketing emails include emails about your accounts and our business dealings with you. You may send requests about your personal information to our contact information below. You may request to change your contact preferences and update your personal information.

When you visit our Site, we and others give you the following choices about use of mechanisms for tracking, including tracking of your online activities over time and across different websites and online services by third parties. Most web browsers are set to accept cookies by default. If you prefer, you can typically remove and reject cookies from our Site with your browser settings. If you remove or reject our cookies, it could affect how our Site and Services work for you. You can choose to opt-out of use of cookies by certain third-party analytics providers. For more information about opting out of Google Analytics and Mixpanel, click here and here. If you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice. While we and others give you choices described in this Policy, there are many ways web browser signals and other similar mechanisms can indicate your choice to disable tracking, and we may not be aware of or honor every mechanism.

CONTACT INFORMATION

We welcome your comments or questions about this Policy. You may contact us at our address:

Independa, Inc.
Attention: Office of the Chief Compliance Officer
11455 El Camino Real, Suite 365
San Diego, CA 92130
800.815.7829

CHANGES TO THIS PRIVACY POLICY

We may change this Policy from time to time. If we make any changes to this Policy, we will change the Last Revised date above.



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  • Our guests use the video chat and photo and message sharing features of Independa to stay connected with their families. In fact this week we admitted a guest who has a daughter in Georgia and another in Italy. I spoke with the daughter about how to share photos and messages and to make video calls from her Independa device, and later went to see the guest about how it was going. She said to me “Kelly this video chat is so cool! I don’t care how long I have to be in here now because I can see my daughters!” It’s just amazing to see one of our guests be able to connect with a loved one all the way from Italy!

    Kelly Miles, Director of Rec Therapy
  • You don’t need to keep calling me now to remind me, my TV just told me to take my medication!

    93 Year Old Independa User
  • I love that Dad can get digital photos now. He didn’t want a Facebook account so the only time he would see any photos was when we came over to visit and we’d show him on our iPhone. Now he gets them himself on the TV all the time, and when people come to visit him he proudly shows them his photo album on the TV.

    USA Properties
  • I’ve been using video chat and it has opened up my world – my family who live close by still visit once a week, but now I get to see them every day. I also get to see the rest of the family who live interstate and can’t come to visit. I also video chat with old friends who I haven’t seen for years. It has made such a big difference to my life, I don’t feel isolated anymore. I highly recommend this to other people; it really does change your life.

    USA Properties
  • I live in California, my 80 year-old dad lives in Texas and my 21 year-old daughter lives in Colorado. My daughter spends all her time on social media using her smart phone, whereas my dad spends all his time watching TV, he doesn’t understand social media and doesn’t have a smart phone. Independa is great because not only does it bring us closer despite the geographical distance between us, it bridges the gap between the generations because it uses the technology they are most comfortable with.

    USA Properties
  • We use the video chat feature in the resident’s TV to get the entire circle of care together at once; we will have the nurse and the physical therapist in the room with the resident, and we will then video call their family. That way everyone who is involved in their care gets the same message at the same time and can ask questions while we are present so there is no confusion. One time when we were working with a deaf resident, we were able to arrange for her daughter to sign via video chat and translate what we were saying and the questions her mother had; it made such a huge difference.

    Wellbridge at Brighton
  • My dad was on the Honor Flight to DC today. An amazing trip for a veteran. I was able to meet him at the Korean War Memorial. He is a Korean War veteran. I was able to send pictures of the entire experience to my mom at home throughout the day. Mom was thrilled, and when my dad gets home he has all the pictures from his trip on his TV and can even play a slideshow. Amazing!!! Thank you!

    Kendal At Home
  • Video chat on the TV is great! I was using FaceTime on my iPad to see the grandkids and I thought that was the greatest thing, but seeing them all on the big TV is truly incredible, it’s like they are in the room with me. I love it!

    USA Properties
  • When Lillian broke her hip a week before her Grandson’s wedding, she and the family were broken hearted because they thought she would have to miss this very special day. Thankfully, she had chosen Wellbridge of Brighton for her short-term rehab. “I’m going to my Grandson’s wedding” she proudly told the staff as she received the video call through her TV and was instantly ‘seated’ in the front row for the ceremony!

    Wellbridge of Brighton
  • I travel a lot for work. I used to worry myself sick about not being able to be there if Mom needed me. She says the smartphone I got her is too small, too complicated, and hard to see, but she loves using Independa. Now she can see all her shows and we can video chat so I can make sure she’s taking her medicine. It’s such a relief to check in anytime and know she’s OK.

    Laura P.