This Returns Policy (“Policy”) describes the policies and programs for returning consumer purchases of an Independa AnyTV Companion™ and its associated software by Independa, Inc. and its related companies (“Independa” or “We” or “Us”), the manufacturer of the camera, the remote control unit (RCU) and/or other related hardware. This Policy applies to purchases in exchange for consideration made on the Independa website and operated e-commerce site(s) available via www.Independa.com (the “Site” or “Sites”). It does not apply to “free” or downloadable elements of the Independa including, but not limited to, the Caregiver Web Application and/or the Caregiver Mobile Application.
The Policy differentiates among up to three different elements of the actual purchase, as follows:
- The Independa Software manufactured by Independa, Inc. and loaded on an Independa AnyTV Companion™ device, Independa mobile application running on an iOS-based mobile phone or tablet, or a Chrome-based browser running on a computer, laptop or tablet.
- The Independa AnyTV Companion™ device itself, internet TV Camera, Remote Control Unit, and other hardware elements manufactured by third parties.
- Physical installation and/or other services purchased in conjunction with the Independa AnyTV Companion™ device, which may have been provided on a fee-for-service basis by a local third party installer, delivery contractor, or other third party entity.
Software. Independa offers a 30-day satisfaction guarantee on software purchases. If a refund is requested within 30 days of delivery of the Independa AnyTV Companion™ bundle, any unused portion of the subscription will be refunded. Any applicable refund will be applied to the credit card used to make the purchase.
Hardware. The hardware components of the Independa system are fully warranted against manufacturing defects by their respective manufacturers. The terms and conditions associated with the hardware components are as follows:
Independa extends a 90 day limited warranty covering failure and manufacturing defects not related to mishandling or misuse on all hardware components from third party manufacturers purchased through Independa. You may call Independa at 800-815-STAY (Option 3) and we can guide you to the proper procedure for obtaining a warranty repair/replacement on any of the hardware.
Non-defective hardware in unopened, undamaged condition, including all packaging, accessories and components may be returned to Independa via prepaid freight for a refund within 30 days of delivery. If the 30 day period exceeds 30 days from actual purchase, Independa reserves the right to request a copy of an actual delivery receipt in order to process any refund. Any applicable refund will be applied to the credit card used to make the purchase upon receipt and inspection of the returned goods. Opened packaging, missing accessories, and/or any damage to any of the hardware components will result in deducting a restocking fee of 25%, and/or actual replacement cost of missing items, and/or outright denial of the refund request.
Installation and Services. Fees paid to Independa for installation services may be refunded in the instance of material non-performance of the actual service itself. Successfully installed products, completed consultations, or other services, including but not limited to circumstances where an installer arrived at the premises and could not complete the installation resulting from lack of performance or misrepresentation by the consumer are not subject to refund.
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If you have any questions about how Independa is transforming the daily lives of aging loved ones and their families, please contact us at: (800) 815-7829.
"This video chat is so cool! I don't care how long I have to be in here now because I can see my daughters! It's just amazing to be able to connect with a loved one all the way from Italy!"
"You don’t need to keep calling me now to remind me, my TV just told me to take my medication!"
"I love that Dad can get digital photos now. He didn’t want a Facebook account so the only time he would see any photos was when we came over to visit and we’d show him on our iPhone. Now he gets them himself on the TV all the time, and when people come to visit him he proudly shows them his photo album on the TV."
"I’ve been using video chat and it has opened up my world – my family who live close by still visit once a week, but now I get to see them every day. I also get to see the rest of the family who live interstate and can’t come to visit. I also video chat with old friends who I haven’t seen for years. It has made such a big difference to my life, I don’t feel isolated anymore. I highly recommend this to other people; it really does change your life."
"I live in California, my 80 year-old dad lives in Texas and my 21 year-old daughter lives in Colorado. My daughter spends all her time on social media using her smart phone, whereas my dad spends all his time watching TV, he doesn’t understand social media and doesn’t have a smart phone. Independa is great because not only does it bring us closer despite the geographical distance between us, it bridges the gap between the generations because it uses the technology they are most comfortable with."
"My dad was on the Honor Flight to DC today. An amazing trip for a veteran. I was able to meet him at the Korean War Memorial. He is a Korean War veteran. I was able to send pictures of the entire experience to my mom at home throughout the day. Mom was thrilled, and when my dad gets home he has all the pictures from his trip on his TV and can even play a slideshow. Amazing!!! Thank you!"
"Video chat on the TV is great! I was using FaceTime on my iPad to see the grandkids and I thought that was the greatest thing, but seeing them all on the big TV is truly incredible, it’s like they are in the room with me. I love it!"
"I travel a lot for work. I used to worry myself sick about not being able to be there if Mom needed me. She says the smartphone I got her is too small, too complicated, and hard to see, but she loves using Independa. Now she can see all her shows and we can video chat so I can make sure she’s taking her medicine. It’s such a relief to check in anytime and know she’s OK."