This Returns Policy (“Policy”) describes the policies and programs for returning consumer purchases of an IndependaTV™ and its associated software by Independa, Inc. and its related companies (“Independa” or “We” or “Us”) and/or LG Electronics, Inc. (“LG”) who as the manufacturer of the television instrument, the camera, the remote control unit (RCU) and/or other related hardware operate and administer their own programs. This Policy applies to purchases in exchange for consideration made on the Independa website and operated e-commerce site(s) available via www.Independa.com (the “Site” or “Sites”). It does not apply to “free” or downloadable elements of the IndependaTV including, but not limited to, the Caregiver Web Application and/or the Caregiver Mobile Application.
The Policy differentiates among up to three different elements of the actual purchase, as follows:
- The Independa Software manufactured by Independa, Inc. and loaded on a compliant commercial LG Television.
- The Television instrument itself, smart TV Camera, Remote Control Unit, and other hardware elements manufactured by LG Electronics, Inc.
- Physical installation and/or other services purchased in conjunction with the IndependaTV on a fee-for-service basis, which may have been provided by a local third party installer, delivery contractor, or other third party entity.
Software. Independa offers a 60-day satisfaction guarantee on software purchases. If a refund is requested within 60 days of delivery of the IndependaTV any unused portion of the subscription will be refunded. If the 60 day period exceeds 60 days from actual purchase, Independa reserves the right to request a copy of an actual delivery receipt in order to process any refund. Any applicable refund will be applied to the credit card used to make the purchase.
Hardware. The hardware components of the IndependaTV are fully warranted against manufacturing defects by their manufacturer LG Electronics, Inc. The terms and conditions associated with the hardware components are as follows:
All LG Electronics hardware carry a two-year limited warranty covering failure and manufacturing defects not related to mishandling or misuse. More detail on specific warranty provisions can be found at www.lg.com/us/commercial/commercial-tv . Warranty repairs are handled directly by LG Electronics at (888) 865-3026, 8AM-5PM Central Standard Time. They will assess the issue and guide you through the process. You may also call Independa at 800-815-STAY (Option 3) and we can guide you to the proper procedure for obtaining a warranty repair/replacement on any of the LG hardware.
Non-defective hardware in unopened, undamaged condition, including all packaging, accessories and components may be returned to Independa via prepaid freight for a refund within 60 days of delivery. If the 60 day period exceeds 60 days from actual purchase, Independa reserves the right to request a copy of an actual delivery receipt in order to process any refund. Any applicable refund will be applied to the credit card used to make the purchase upon receipt and inspection of the returned goods. Opened packaging, missing accessories, and/or any damage to any of the hardware components will result in deducting a restocking fee of 25%, and/or actual replacement cost of missing items, and/or outright denial of the refund request.
Installation and Services. Fees paid to Independa for installation services may be refunded in the instance of material non-performance of the actual service itself. Successfully installed products, completed consultations, or other services, including but not limited to circumstances where an installer arrived at the premises and could not complete the installation resulting from lack of performance or misrepresentation by the consumer are not subject to refund.
Our guests use the video chat and photo and message sharing features of Independa to stay connected with their families. In fact this week we admitted a guest who has a daughter in Georgia and another in Italy. I spoke with the daughter about how to share photos and messages and to make video calls from her Independa device, and later went to see the guest about how it was going. She said to me “Kelly this video chat is so cool! I don’t care how long I have to be in here now because I can see my daughters!” It’s just amazing to see one of our guests be able to connect with a loved one all the way from Italy!
You don’t need to keep calling me now to remind me, my TV just told me to take my medication!
I love that Dad can get digital photos now. He didn’t want a Facebook account so the only time he would see any photos was when we came over to visit and we’d show him on our iPhone. Now he gets them himself on the TV all the time, and when people come to visit him he proudly shows them his photo album on the TV.
I’ve been using video chat and it has opened up my world – my family who live close by still visit once a week, but now I get to see them every day. I also get to see the rest of the family who live interstate and can’t come to visit. I also video chat with old friends who I haven’t seen for years. It has made such a big difference to my life, I don’t feel isolated anymore. I highly recommend this to other people; it really does change your life.
I live in California, my 80 year-old dad lives in Texas and my 21 year-old daughter lives in Colorado. My daughter spends all her time on social media using her smart phone, whereas my dad spends all his time watching TV, he doesn’t understand social media and doesn’t have a smart phone. Independa is great because not only does it bring us closer despite the geographical distance between us, it bridges the gap between the generations because it uses the technology they are most comfortable with.
We use the video chat feature in the resident’s TV to get the entire circle of care together at once; we will have the nurse and the physical therapist in the room with the resident, and we will then video call their family. That way everyone who is involved in their care gets the same message at the same time and can ask questions while we are present so there is no confusion. One time when we were working with a deaf resident, we were able to arrange for her daughter to sign via video chat and translate what we were saying and the questions her mother had; it made such a huge difference.
My dad was on the Honor Flight to DC today. An amazing trip for a veteran. I was able to meet him at the Korean War Memorial. He is a Korean War veteran. I was able to send pictures of the entire experience to my mom at home throughout the day. Mom was thrilled, and when my dad gets home he has all the pictures from his trip on his TV and can even play a slideshow. Amazing!!! Thank you!
Video chat on the TV is great! I was using FaceTime on my iPad to see the grandkids and I thought that was the greatest thing, but seeing them all on the big TV is truly incredible, it’s like they are in the room with me. I love it!
When Lillian broke her hip a week before her Grandson’s wedding, she and the family were broken hearted because they thought she would have to miss this very special day. Thankfully, she had chosen Wellbridge of Brighton for her short-term rehab. “I’m going to my Grandson’s wedding” she proudly told the staff as she received the video call through her TV and was instantly ‘seated’ in the front row for the ceremony!
I travel a lot for work. I used to worry myself sick about not being able to be there if Mom needed me. She says the smartphone I got her is too small, too complicated, and hard to see, but she loves using Independa. Now she can see all her shows and we can video chat so I can make sure she’s taking her medicine. It’s such a relief to check in anytime and know she’s OK.